Toilets – Repair – Service – Installation

If your toilet rocks, give us a call! We have a flat rate for what we call a “toilet pull and reset”. This situation often calls for a new wax ring, fresh bolts, and possible shims for uneven floors. Other times the flange might need to be replaced.

Whatever the situation or value of a home, every customer will be treated with top-notch service. With this repair, we will lay a cloth down and top it off with plastic for the toilet to rest as we conduct any needed repairs to the flange area.

toilet installation


My toilet is loose and rocks. What should I do?

There is a series of round caps on the back or sides of your toilet. Remove the caps and you will see a nut that you can tighten. You also may have an uneven floor. For this, the bowl will need to be shimmed to stop the rocking. If the rocking is excessive, you should remove the bowl and check the stool flange to make sure it is not broken and replace the wax seal to make sure there are no leaks.

I had a new toilet installed and it leaks at the base. What’s the problem?

A leaky toilet base is often caused by a flange not being sealed all the way. The top of the flange that the toilet sits on must be even with the floor. If the floor is uneven or if the flange is too high, then the toilet might have to be shimmed. If the flange is too low, place a wax ring on the bottom and another one on top with the plastic horn insert.

Every few minutes, water runs into my toilet tank. What can I do?

If your reservoir empties out on a regular basis or never completely fills, check the rubber flapper in your toilet and make sure that is it not corroded or become warped. Some chemicals can cause rubber parts to distort and thus allowing water to leak out of the reservoir. Jiggling the flush handle to get the flapper to seal may work for a while, but eventually, even this fails. When this happens, you’ll need to replace the flapper with a new one. Most toilets utilize a universal flapper, but some brands require custom flappers to be made by their own manufacturers. The best thing to do is shut off the water to the toilet and remove the flapper. Bring the flapper to a hardware store and find a comparable one to replace it with.toilet - tank repair

Should I be concerned if my toilet is running?
You bet. Not only is it annoying to listen to, but it’s also a waste of water and money. Leaky toilets can add almost $100 extra per year to your water bills. If the toilet continues to run after the toilet is flushed, it indicates that some part of the internal mechanism is out of order or broken. Often a little jiggling of the toilet handle solves the problem. Sometimes a simple part needs to be replaced. The worst-case scenario is that the entire mechanism needs to be replaced. No matter what the cause, we can diagnose and fix the problem.

My water bills appear to be high. I have not noticed any water leaks. What else could be contributing to my high water bill?
Check to see if a toilet is leaking. Here’s how:

First, make sure that the water level in the tank is not overflowing by way of the overflow pipe (the pipe in the middle of the tank with a small tubing connected to it). If water is running into the overflow pipe, adjust the fill valve to stop the flow approximately one inch below the top of the overflow tube or to the water level mark stamped on the side of the tank.
Second, put a few drops of food coloring into the tank to test the flush valve mechanism. If the water in the bowl changes color within 15 minutes, this is an indication that water is leaking into the toilet bowl and that the ball or flapper needs to be replaced.
How do I know if my toilet is leaking?
Sometimes leaking toilets can go unnoticed for a long time. Signs that your toilet is in need of repair or might be leaking:

A toilet that is not being used should be silent. Any noise coming from it might be an indicator of a leak.
Water keeps running from the tank into the toilet bowl after it has been flushed, even just a trickle.
After flushing, the toilet the tank won’t fill again and you can’t flush again.
You have to move or jiggle the toilet handle to make the water stop running.
The toilet handle is loose.
You need to keep holding down the toilet handle while flushing in order to complete the flushing process.
Water spots or mold along the wall behind the tank.
Phantom flushing: your toilet turns the water on without your flushing it.
Why do I have hot water in my toilet?
It could be due to a bad flapper in the toilet tank or a bad fill valve. Some toilets have a mixing valve to prevent condensation; this adds a little hot water to raise the temperature. When this system is not functioning correctly, the bowl can fill up with hot water! Try replacing the flapper; if this doesn’t fix the problem, call us.

My toilet is not flushing and water is backing up into my shower/tub, what is wrong?
You probably have a clogged drain or sewer line. We can clear this with a drain cleaning machine or a rooting machine. This is a device that sends a long cable down your drain attached with a cutting head at the end. This cutting head will cut through and clean out whatever is blocking your sewer and drain pipes. The cable comes in different sizes to fit different fixtures ranging from tubs and small sinks to large sewer lines.